Testimonials

Testimonials from a small selection of our satisfied clients

Submit your own testimonial or comments using the form at the bottom of this page.

Hertfordshire Garden Machinery
I have an 11 year old Honda lawnmower which has served me fantastically over the years. It starts every time and runs smothly and consistently. I service it every 1-2 years and decided to bring the machine to Hertfordshire Garden Machinery for the first time this year. The fact that there was a "waiting list" for servicing was an excellent sign and I booked the machine in for a service. The self-drive cable needed replacing, the handle was broken and the filters, blade and overal maching needed replacing or complete cleaning.

I returned thefollowing week to pick up what looked like a brand new machine; tuned, sparkling (pressure hosed) and running like it was never previoulsy used. The gas tank had even been removed, cleaned and replaced as routine maintenance. I am so pleased with the result and will continue to use Hertfordshire Garden Machinery in future. Further, I would recommend Hertfordshire Garden Machinery without hesitation to anyone who needs maintenance, repair or even a new machine when it comes to garden machinery.
James McGarry
Welwyn, Herts.
27/06/16
27/06/16
Hertfordshire Garden Machinery
I used HGM as my old Mountfield needed a new recoil.
Excellent service! Repair carried out in less time than anticipated,paid the amount they quoted ( a couple of quid less,in fact).Service with a smile even when I arrived for collection at 1 PM on Saturday their closing time!
A very satisfied customer
Ugo Sogaro
05/06/16
10/06/16
Hertfordshire Garden Machinery
Tim and his team always recognise through busy times that we always want our machinery repaired and or sharpened as quickly as possible and they will do their best to turnaround asap. Great to receive good customer service !
02/05/16
Hertfordshire Garden Machinery
Excellent service carried out on my 19 year old Hayter Lawn mower.
The machine cuts and operates like a Brand new mower. Clearly no stone was un turned regarding the attention to detail that was put in with this service excellent job. A plastic part was even replaced at no extra cost for which i would not have expected them to replace as it was my fault that it had snapped.
They are also nice people to do business with.
14/04/16
Hertfordshire Garden Machinery
What a fantastic service provided by Tim and Lyndsey. My lawn mower has been returned looking like new,

A pleasure to deal with this Company.
02/04/16
Hertfordshire Garden Machinery
Hertfordshire Garden Machienry have for a number of years serviced and repaired a wide range of garden machinery for us--some of which have needed a lot of work to keep them working. The service has been prompt and to a high standard. We have also successfully purchased machinery from them and had a very satisfactory experience.
25/03/16
Hertfordshire Garden Machinery
Dear Tim,
When I came to collect my lawnmower I could not believe it was second hand as it looked almost new. I must compliment you on the thoroughness of the service and say that I am totally satisfied with its operation.
Thank you
14/03/16
Hertfordshire Garden Machinery
I first tried another local business but found the customer service to be awful. I then found Hertfordshire Garden Machinery, and I doubt I'd find a friendlier company. Tim was completely transparent with the prices and made my mower look as if it had just come out of the factory. Utterly brilliant!
21/07/15
Hertfordshire Garden Machinery
This is the second time we have used this company. I can't praise them enough. Great service, helpful advise, and fantastic customer service. Lynsey is a Star!. Would recommend Hertford Garden Machinery to anybody. Thanks once again.
19/03/15
Hertfordshire Garden Machinery
Just a superb company to deal with. Nothing is too much trouble and I found they offered a first class service, firstly in sourcing a suitable mower and then a year later to do a thoroughfare service - and on a collect and delivery basis. I have also bought other gardening items from them and they would be my first 'port of call' with their friendly and very knowledgeable attention for any other such equipment.
05/03/15
Hertfordshire Garden Machinery
I have recently purchased two machines and had another machine repaired by HGM. I have found them to be both extremely helpful and informative and you never feel rushed. I would highly recommend this company and will not be going elsewhere in the future.
27/02/15
Hertfordshire Garden Machinery
Great service - honest opinion on an old mower and good value service and maintenance on two other cricket wicket mowers.
It is nice to find a friendly company that don't try and rip you off when you want some help.
Will be returning without hesitation when necessary.
04/02/15
Hertfordshire Garden Machinery
I cannot recommend Tim and his team highly enough. Not only are they absolute professionals, they are also friendly, approachable and very helpful and they actually deliver what they say! Their customer service is second to none and I recommend them to any business, or individual, who needs prompt dependable service.
01/12/14
Hertfordshire Garden Machinery
I cannot recommend and praise the excellent customer service from Tim, Lindsay & team at HGM highly enough!
I have been using them to service and to buy my gardening equipment over the last couple of years.
Their service is second to none, they are friendly, their charges are reasonable, they always have time for you and you don’t feel pressurised.
The depth of knowledge is both helpful and reassuring. HGM provide a quick and extremely efficient service. I have already recommended their services to friends and family!
05/07/14
Hertfordshire Garden Machinery
Both in the purchase of an ALKO lawn scarifier and later an ATCO lawnmower I have found the company to be patient, helpful and ready to give sound advice and support without any sales pressure at all. It has been a pleasure to do business with this firm.
14/05/14
Hertfordshire Garden Machinery
Only used them for spares so far but very impressed with the service. Very quick in getting the parts and if they say it will be there the next day it will be.
03/05/14
Hertfordshire Garden Machinery
I just wanted to say thank you so much for the work you have carried out on our machines, they look fantastic.
You and your company have been really helpful and I really appreciate the speed in which you have turn them all around in.
I will definitely recommend you to our customers and other greenthumb franchises.

Darren Kiedyk, Corporate branch manager, Greenthumb London Group
16/10/13
Hertfordshire Garden Machinery
May I say how pleased I am with the look and feel of my "scooter" mower after your attentions. In fact it looks almost as though you had replaced the old machine with a brand new one. I shall certainly recommend your services to any of my friends who need mowers overhauled.
09/09/13
Hertfordshire Garden Machinery
As a gardener i have purchased all of my gardening tools from Hertfordshire Garden Machinery, the service and advise given by Tim is excellent.

I will not purchase my gardening tools anywhere else!!
12/08/13
Hertfordshire Garden Machinery
It's great to find a Company that does what it says it will, to a high standard, when it says and at a reasonable price. I had the fuel tank replaced and a service on my Mountfield mower, and it's come back like new. Also, the actual replacement of the fuel tank was incorporated in the work carried out for the service, so the overall charge was much less than the sum of the quotes for the two separate jobs - not many Companies would do that!

I'm not the sort of guy who normally writes testimonials but I've made an exception because of the excellent service provided by HGM Ltd. I wouldn't hesitate to recommend them to anyone.
23/07/13
Hertfordshire Garden Machinery
Following a recent machinery hire, I can highly recommend Hertfordshire Garden Machinery for their services. They were highly flexible to my needs, helpful and friendly.

I had scoured the internet looking for hire machinery and this company were the only one able to meet my requirements and they were very competitive with their pricing also which was a bonus.

I will be keeping their number and recommending them to others.
14/06/13
Hertfordshire Garden Machinery
Dear Sirs,
I have an Atco Windsor 14s which has suffered a parts failure over the weekend. I have been struggling to source the part being directed from Atco to Bosch and back again! I obtained your details from Atco\'s website as a dealer nearest to my home in Luton.
I telephoned your parts department today and the gentleman I spoke to explained very eloquently the situation with change of ownership at Atco but assured me that he could help me with my part. He then sourced the part I needed which he said will be posted to me tomorrow. He then also offered to send me an exploded diagram of the assembly to help fit the part. I would just like to take the time to commend the gentleman who dealt with my enquiry for offering such professional customer service. I have written to Atco stating the same. He really was a great ambassador for your company in particular and for how to offer good service in general. Please pass on my thanks. I would recommend your company to anyone on the basis of todays experience. Many Thanks,
Mr.S Allen.
27/05/13
Hertfordshire Garden Machinery
My 8 year old lawnmower was dying and misfiring. Instead of buying a new one, I gave it to HGM for a service. Fantastic job! came back looking like new, new oil, new spark plug, new filters, new start cord. it was like using a new mower. wonderful to use again. highly recommended! Michael Mcilwraith.
21/04/13
Hertfordshire Garden Machinery
I had my hedge trimmer serviced as it wasn't working and HGM fixed it in no time. Excellent service. Thanks
24/03/13
Hertfordshire Garden Machinery
HGM serviced my lawnmower. The service was excellent and the machine was delivered back in stunning condition (looking like new!). Highly recommended.
20/03/13
Hertfordshire Garden Machinery
Searched the web for ages ,waste of time should have come here straight away, mower ready and tested and collected as arranged and operation explained didnt have to wait in all day for delivery from parcel company..competative price (oil included) 100% satisfaction
Will certainly buy from here again.
17/03/13
Hertfordshire Garden Machinery
This is the first time I have used Hertfordshire Garden Machinery but it will not be the last. The service was fantastic and the quality of the work superb. I gave them a very grubby lawnmower and what I got back looks almost brand new – amazing. Also very reasonably priced.
01/03/13
Hertfordshire Garden Machinery
This is the first time I have used your service and I am impressed by the attention to detail and the helpful attitude of the staff.
27/02/13
Hertfordshire Garden Machinery
At long last!!! A company that is efficient, honest and reliable. After years of being overcharged for poor service by unreliable companies and often occasions when equipment was returned with inadequate signs of attention, it is a relief to find a company that one can rely upon.
15/02/13
Hertfordshire Garden Machinery
‘A very quick and reliable service in repair/servicing our horticultural equipment, would highly recommend’.

‘Mr Andrew Skitt. Contracts Manager Mark Walker Grounds Maintenance’
15/02/13
Hertfordshire Garden Machinery
“Having had Tim of Hertfordshire Garden Machinery recommended to me after being continually let down by other companies I have since refused to allow anybody else to service any of my equipment. I have a habit of turning up out of the blue in desperate need of a quick and reliable service and Tim has never failed me. If my tools are not working properly, my business is not working properly and I put every trust in Tim and he delivers without fail every time I use him. Why any company would go anywhere else baffles me!”
01/02/13
Hertfordshire Garden Machinery
“Having had Tim of Hertfordshire Garden Machinery recommended to me after being continually let down by other companies I have since refused to allow anybody else to service any of my equipment. I have a habit of turning up out of the blue in desperate need of a quick and reliable service and Tim has never failed me. If my tools are not working properly, my business is not working properly and I put every trust in Tim and he delivers without fail every time I use him. Why any company would go anywhere else baffles me!”
01/02/13
Hertfordshire Garden Machinery
"I'd like to say a big thanks for the service you provided in getting my mower repaired in a quick turn around time, It managed to get me out of a sticky situation being able to finish off a garden maintainence job for a new customer. I am also pleased with the new Stihl Hedgecutter you supplied me which replaced a rather worn out Homelite that had served me well for some years. The new model is much lighter to use and starts on the button. As Arnie said "I'll be back"" !
09/11/12
Hertfordshire Garden Machinery
Very high quality of work and service provided. Prompt collection and delivery given with a speedy turnaround of our machinery. Very reasonable prices charged and very polite staff. Highly recommended.
24/10/12
Hertfordshire Garden Machinery
Really nice friendly knowledgeable helpful staff, Machines fixed to a very high standard and in fantastic time, Also the hire and sales departments are super. I would highly recommend to all.
Ricky Brotherhood's Gardening Services
22/10/12

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